Terms And Conditions
1. GENERAL POLICIES
- Check in time is 2:30 PM. Check out time is 12:00 PM.
- A Late Check Out fee will apply to your stay of 100 Baht per hour. There are no discounts. After 4:00 PM. 1 Night charge.
- Short term guests or guests staying less than a week are required to pay the applicable rate in full and in advance.
- Long term guests or guests staying more than a week will be required to pay the equivalent of 1 week’s rental in advance and will be billed every week or month thereafter.
- All reservations must be made one week before check in.
- Gambling is strictly prohibited.
- Parking is for hotel guests on a first come first serve basis.
- Additional person fees are applicable for the third adult occupying the room, the 2nd child occupying the room and/or at any time additional bedding is requested and utilised. Additional bedding can be either a rollaway or a sofa bed. Depending on the room type requested will determine if a rollaway bed or sofa bed is available for use and the room can accommodate the extra bedding.
- Up to one child 10 years of age or younger is free of charge, when sharing a room with their parents using existing bedding. Additional bedding is charged at extra person rate.
- Cancellation/Amendment Policy & fees
Bookings cancelled/amended 48 hours or less prior to arrival will incur 50% cancellation fee equivalent to the total value of the reservation. NOTE: All cancellations must be made on the Phuket Muay Thai House Email: contact@pmthouse.com.,No phone cancellations will be accepted. - No Shows
Guests who do not show for their confirmed reservation will incur 50% no show fee equivalent to total value of the reservation. - If you are getting a tattoo on your body, please let us know. We will prepare you some difference bed set.
2. SAFETY AND SECURITY
Safety is everybody’s responsibility. While the management and staff will do everything they can to prevent any untoward incidents, everyone must do their share to ensure the safety of everybody in the hotel. The hotel cannot be held responsible for the loss of any items.
- Hotel assumes no liability for Guest’s property when visitors have been admitted into Guest Rooms.
- Visitors are permitted to enter Registered Guest’s rented room during the visiting hours 9:00AM to 9:00PM. If extra towels for visitors are requested, extra person charges shall apply.
- Visitors remaining past 9:00 PM shall be automatically charged extra person charges without necessity of informing Registered Guest.
- If you are bringing anyone to stay with you, without notes us we will not hold responsible for your loss of any item.
- Do not disturb other guests.
- Smoking is not allowed in the rooms and bathrooms.
- Ironing in the rooms is strictly prohibited. Please contact the front desk to make arrangements.
- Cooking by guests is not permitted in any of the rooms or in the common areas, there are communal kitchen locate at building E.
- Any animal of any description should not be permitted into the premises.
- Unaccompanied Minors should not be left alone inside the rooms.
- Please help the world’s save energy by turn off all lights, TV and air-condition while you are leave the room.
- Please keep your valuables in the hotel safe.
- No party without the permission.
- The hotel reserves the right to remove or deny entry to any guests who conduct themselves in an unruly manner.
3. HOTEL FACILITIES
Facilities provided in guest room:
- TV
- Cable TV
- Air-condition
- Hot Water
- Free WIFI
- Safe deposit box
- Refrigerator
- Queen Bed / Twin Bed
Facilities provided where additional charges are applicable
Additional fees and charges are applicable for the following facilities and services provided by the Hotel;
- Extra towel 100 Baht each
- Guest Laundry 40 Baht per kg./
- Express Laundry 100 Baht per kg.
- Ironing 15 Baht per piece ( light cloth )
- DVD player 50 Baht per night / 150 Baht per week
- Fax and Photocopy
- Taxi and airport transfer service
- Booking tours and tickets service
These charges are to be paid on departure by the guest unless prior arrangements have been made with the Hotel and are in writing for verification and accounting purposes.
Housekeeping Services
Housekeeping will service every guest room daily between the hours of 8am to 4pm 7 days a week. It is hotel policy that every guest room is accessed by a Hotel employee for housekeeping purposes on a daily basis.
Guest Laundry
If you wish to drop your laundry, you could put your clothes in the basket in your room and leave that in front of your room, the housekeeping will collect them in the morning, or you could bring it down to the reception. You can pick your laundry and paid at the office in the evening. (same day laundry only happen when you drop off your clothes in the morning and there are a sun)
Complimentary Guest Items
The hotel provides a range of items on a complimentary basis in every guest room. This will include;
- Muay Thai key ring
- Tea & Coffee facilities (coffee, tea bags, sugar and cream pack) - only in Deluxe room
- A range of bathroom items (soap, shampoo and toilet tissue).
Additional supplies can be requested, and the hotel reserves the right to charge for these additional supplies.
Hotel General Facilities;
- Swimming pool
- Restaurant / Café
- Mini Mart
- Kitchenette
- Dive shop
- Hair Salon
- Pharmacy
3. DAMAGES HOTEL FACILITIES
Should any hotel property be damaged by Guest negligence and/ or refusal to abide by the terms and conditions the hotel shall have the right to collect from the guests for repair of the hotel facilities as follows;
- Smoking in rooms and/or bathrooms 2,000 Baht
- Damages to Room:
- Bedside tables 2,000 Baht each
- Lamp 1,000 Baht each
- Broken toilet seat cover 1,000 Baht
- Broken Lavatory 3,500 Baht
- Bathroom mirror 1,500 Baht
- Bed sheet 500 Baht
- Bed covers 700 Baht
- Pillow case 150 Baht each
- Towel 300 Baht
- Hand Towel 150 Baht
- Bath mat 150 Baht
- TV 3,000 Baht
- TV/ Air-con remotes 1,000 Baht each
- Refrigerator 6,000 Baht
- Water glasses/ Cups 100 Baht each
- Kettle 900 Baht
- Wardrobe mirror 1,000 Baht
- Table 1,500 Baht
- Chairs 1,500 Baht each
- Lost room keys 400 Baht
4. PROGRAMMING SAFETY DEPOSIT BOX
Programming Safety Deposit Box Code
- With the safe door open, press the red button at the back of the door near the hinge, release it, you will hear “two beeps”
- Now press 4 – 8 digit numbers that you wish to use as a combination, and confirm by pressing the letter “A” or “B” within 15 seconds. The safe will “beeps twice” and the “yellow light” will go off, that mean your personal code is now set.
- Re-try your new combination immediately and check whether your combination has been programmed or not, conditions of the safe door to open.
To Open The Safety Deposit Box
- Enter your 4 - 8 digit numbers followed by letter “A” or “B”, you will hear a beep and the green light will be on, and then turn the door knob in clockwise direction to open the door within 5 seconds.
If you or an intruder uses the incorrect combination is used 3 times consecutively, you must wait for 20 seconds before re-attempting. If again the incorrect combination is selected 3 times, you must wait approximately 5 minutes before reattempting access.
5. SWIMMINGPOOL RULES & REGULATIONS
- The Swimming pool is exclusively for Hotel Guests.
- Hours of Pool operation are from 8.00 a.m. to 9.00 p.m.
- Please do not jump or swim when the water at the end of the pool stop fall.
- Outside visitor must pay 100 Baht per person, per time at the reception or restaurant, Fine of 200 Baht per person.
- For outside, who's wished to get a pool towel, there are additional charge of 100 Baht each, per person, per time.
- All swimming Pool payments should be settled at the reception or restaurant before using the facility.
- Children below 14 years must be accompanied by an adult.
- Clean and proper swimming attire is required.
- Pool users are requested to maintain decorum always.
- Persons under the influence of alcohol/drugs are not allowed to use the Pool.
- Kindly keep all valuables, hotel cannot be held liable for loss of any valuables or other personal property left at the swimming pool premises.
- For Hygiene reasons, all persons are requested to take a shower before using Swimming Pool facility.
- Food and Beverages is not allowed in the Pool.
- These rules and regulations are subject to change any time without notice.
- Guests swim at their own risk and the Hotel will not be responsible for any injuries while using the Hotel facilities.
No Smoking around and in the pool areas, Fine 1000 baht.